[Resolved]  OneAssist — Insurance company failed to return my mobile !

Address:	Thane, Maharashtra, 400612
Website:	mi.com/in and oneassist.in

Hi, I am Mudassar Iqbal Sayyed From Mumbai. I got my new Redmi Note 3 delivered in Between 15th june from Mi.com/in with Miprotect(an insurance service offered by Mi india in collab with oneassist insurance company covering accidental damage and claim to provide service doorstep nd say will repair handset nd deliver it to u ) in 11, 999 rs. but sadly within a week only i accidently droped my phone while taking selfie and Vol up button started working awkwerdly, except that everything was working fine. I called my insurance company oneassist within 24 hours and told them whole issue. They agreed and picked up handset from me, i got a mail from them after 1 month i.e in july saying your handset has gone in BER case(means estitated repair cost was 8999 ) they said in this they will give me 8, 599, rs as claim, and will return my unrepaired handset back and told me to send cancelled cheque with original bill, me on the next day courier them my original bill with box nd cancelled cheque, and after 2-3 weeks, they sent me 8, 599 in my bank acnt, but when i call them up for my unrepaired handset daily, every customer care guy told me to to wait for 48 hours for mobile delivery/for revert ! But all time they were fooling me. !!! Then before one week from now 10th september, i talked to their head department and guy called akshay assured me that he'll follow up this matter and get my hamdset returned back on or before wednesday max. But sadly i still didnt get. Again when i asked cc. They saying akshay is not available. Call after some time . Wait for 48 hours for revert. Same as they use to say before. Please please help me up in teaching a lessson to them. Not only me but everyone is fedup of this insurance company ONEASSIST. I think they lost my handset . And i am here getting mad everyday coz i am engineering student and dont hav mobile since more than 3 weeks !!!