Onida / Mirc Electronics — complaint against the lethargic and utterly unprofessional staff and officials of onida customer care center new delhi

Address:	New Delhi, Delhi, 110087
Website:	[email protected]>, "[email protected]" <[email protected]>, &quo

Dear ashoka,
My tv onida led 43fie was just 5 months old when the picture /black screen first complaint was registered on 4th april 2018. This unprofessional company took almost 45 days to repair this fault. But the quack technicians sent back the tv with many more faults. The manual buttons were not functioning and the smart tv mode not functioning as they had removed the memory card too. It's been three months now and no one is come to replace the tv as promised to me by their area manager anurag sharma his phone no. And details are sent below in the innumerable emails i sent to onida. Action needs to be taken against rahul yadav the first area manager who ruined my tv and over delayed the complaint.. I have the call recordings of the calls i made during these 3months and can be provided if required.
Regards rajan

Dear mr. Vijay mansukhani,

I feel disgusted at how your company's customer service attends to complaints of genuine customers i was a proud owner of onida ky thunder 29 inches with thunder blasters and at that time the customer service was so prompt and fast that it was an ace for onida but since i have purchased the led smart tv42 fie i had registered a complaint of the tv not working on 9th april 2018 vide complaint no: 1804h[protected] it is 26th april today no
Concrete action has been taken by the in charge mr. Rahul yadav asm mobile no: [protected] whose number was given to me by mr. Faisal no; [protected] who came to check the tv who himself was a total novice and did not know how to open the tv even and broke the sensor wire while opening. Sir i have the video recording of what havoc was done to my tv by these quack engineers. Now this person told me that the panel needed to be replace and said the panel would come in 2 to 3 days and he will come again and change it. It was great feeling for me that within three days tv would be working again. But after 4 days even i received nothing from onida side. And i again called mr faisal who shifted the blame on asm rahul yadav and asked me to contact him but the most pathetic part is that your asm one rahul yadav whose number was given to me by mr. Faisal despite of being called daily since that day and umpteen times a day did not pick up even a single call till today may be my harsh sms woke him from his lethargic and utterly unprofessional slumber. The reply your totally unacceptable as he said he was on leave and that is the reason he didnt pickup the phone. Sir hasnt you asm not the least idea to maintain the onidas image as this man could easily have picked up the phone and told me that he was on leave and had given me an alternative number., today when this rahul yadav picked up the phone he despite of apologizing for not answering my call for several days just bluntly disconnected the call, when i call up again he told me to give him the complaint number to which i got very upset as i had already sms ed him the complaint id earlier. Any way i gave him the number again to which in just seconds he said that panel needed to be replaced and the tv needed to be picked as this process was to be done at the factory premises. This is just ridiculous on the part of this rahul yadav as he knew everything but was deliberately delaying it. Couldn't the pickup been done earlier why was i told that the panel replacement would be done in three days and at my home only. This clearly shows that onida has lost its pride and engaged a bunch of shameless disorganized lethargic liars in its customer service herd.
I request that urgent action may be taken to see that my led tv complaint is resolve by this week as it has already been 17 days and nothing done. I also demand the administrative staff to sack such in competent workers who are a blemish on the companys goodwill. I also have all the call recordings of all the call since 9th april when the complaint was lodged and till today when this asm rahul yadav showed his utterly unprofessional self.

This is just an unbeatable example of the most utterly unprofessional company onida. Still no response. I think that i have to write to consumer affairs / court is still you don't respond. Your officials lethargy is quite obvious from the fact that despite my emails have reached you 3 days back but no reply received till date. It seems that not only the staff but even the officers at onida are in their sweet slumber...!! Kindly let me know what action have you taken against this rahul yadav your utterly incompetent and irresponsible asm. To further prove your company's carelessness i am to state after huge unnecessary waste of two weeks time finally my tv was picked up by a person named anil kumar who this asm yadav sent. It is yet again an pathetic example o[censored]nprofessionalism as this man was already informed to bring a protective box in order to carry the tv but as usual this careless staff came without a box. My tv is just 6months old and the screen is scratchless and almost brand new. This anil kumar picked up the tv without any protection... Further we never saw any tempo or other carrier outside our house. On being questioned anil kumar said that his vehicle is outside... Where outside no reply was given by this man. We saw him walking outside carrying the unboxed tv. Plz be informed that i would not accept the tv if it bears any sort of scratches. Plz take urgent action to see there is no further delay in my tv repairs and take strict action against the defaulters and prove onida 's worth.

Again a very much expected shabby poor and unprofessional performance of the onida service staff. Almost after one month my led was sent to me with the earlier fault repaired but not the manual buttons not working. My onida tv is just six months old but it's become almost as if 6years old because of the callous and careless repairs done at the onida service center. Now i am waiting for almost 4days to see the manual buttons repaired but no action taken up by onida service. Plz be informed that all buttons were perfectly working before but as anyone can understand that their working was ruined by the unprofessionall and under qualified technicians engaged by onida.
My tv is totally ruined by these people. I request or in fact demand a totally new led replacement by onida for the unnecessary delay and further damage done to my led.
Shameless onida closed the earlier complaint without completing the first complaint lodged 2 months back in which the manual buttons wew yet to be repaired as mentioned in the trailing mail below. I again lodged another complaint vide no: [protected] on 13th may 2018 in response of which i received a very buttery call from one anurag (Genpact) mobile no: [protected] on 14th may 2018. This anurag was no less than the useless rahul yadav no: [protected]. Who took one and a half months to repair the panel and ruin the manual buttons which were working properly earlier but either by the unprofessionall technicians of onida or deliberately done just to harass us. My tv is just 6months old but it has been brought to a state of a 10year old tv by the unprofessional and lethargic staff at onida customer service center. This anurag from genpact mobile no: [protected] called me on 14th may 2018 at 11:26am i have the recordings of this call and will be provided if required. This anurag again like the useless rahul yadav buttered me, promised and assured me that he would get my tv replaced by a new one immediately to free me of the frustration and unnecessary deliberate damage done to my tv. But since 14th till date ie 28th may 2018 almost two weeks no one cared to call me even. Shameless onida staff and officers drawings fat salaries for doing nothing except harassing genuine people and old faithful customers like us. Anurag wakeup and do the replacement immediately as promised and prove your company's worth.