Onida / Mirc Electronics — onida led tv backlight problem

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411017

I purchased onida leo50kyfin model in oct 2016 from vijay sales pune with 2yrs warranty for rs.48k. On 27/09/2018 it developed a snag with no picture but only audio. (This looks to be common problem with onida tv). I filed a complaint 1809h[protected] with vijay sales and then forwarded to the local onida service center. The technician visited next day and informed me that they have to change tv panel and will get back to me. They took bar code snap along with invoice and warranty card. Next day same guy called me and asked me to resend the doc over whatsapp. I did and confirmed with him if those pics were clear. Then i started following up wit onida+vijay sales customer care. No one from onida service center called me and updated. On 11/10/2018 again i called and asked for status. I said unless i get any update i am not going to hung up the phone. They called service center and service center guy again requested for doc to be resend again. After 2 weeks? They also confirmed that they are checking for panel if not i will get replacement tv in a week. Again i called on 18/10/2018 to check status but no progress. I escalated case wit vijay sales and they escalated to onida senior team. My lalit from onida called me and he said that its their internal process which is taking time and request for replacement is not approved from onida. And evening he informed that they approved the request. They offered me 2 replacement option a. 50fiab2/3 b. 50uir 4k tv by paying rs. 8k extra.
When i did some analysis i found that the tv model they were offering has less features than the current defective tv. The 2nd option was to pay extra rs. 8k with no warranty. I ready on this same compliant forum that the replacement tv also stopped working after few months for one of the customer. Mr. Lalit also informed me that it will take 2 more weeks once i decide with any option.
I said i am not ok with 1st option as replace tv wit lesser features is not acceptable. Also market value of this model is less than mine.
For 2nd option i said i will not pay rs 8k extra with no warranty as tomorrow if new model also stop working i will lose my hard earned money of rs.48k+8k.
I took a back step and asked them to reduce some amount from rs. 8k (Ideally they should give it for no charge) and i will buy warranty from outside but they are very adamant and says that ho will decide. No reply or update from onida.
The tv is not working from last 1+ month and i am daily sending follow up emails to onida but it looks like there are deaf and blind people at onida who are not responding to my emails. Diwali is coming and i don't think these guys are going to solve my problem. They are very adamant. Dont know how they are doing business.
If the tv was not in the warranty i would have easily went to local technician to fix it. Its waste of time and by doing continuous follow up i am wasting my time. Its really mental harassment from onida team. My family is also suffering with no tv/entertainment at home.
Is there anyone who can look into this.
Please do not buy any onida product.

Unhappy, unsatisfied, harassed and suffering onida customer,
Jit