Onida / Mirc Electronics — onida liliput-repair/service

I have registered a complaint for repair/maintenance of onida washing machine with respect to drain outlet jam and also to provide one flexible inlet pipe with the customer care on 24th march 2018. The ticket number given is 1803e[protected] and the customer care executive assured me that their concerned technician would attend within 24 to 48 hours. She explained me that rs 350/-would be visiting charge and if any parts changed the cost to be borne additionally for which i agreed. I had also requested for one inlet flexible pipe as the existing pipe got damaged. She agreed to provide at extra cost and i okayed the same.
I followed up twice on 26th and 28th for deputing the technician. Every time the customer care executive on duty said the concerned service center would be contacted would be contacted and inform the position but no one ever contacted. I asked them to clarify whether it would be taken up or not so that some alternate arrangement could be thought of.
Ultimately till now the said repair work has not been attended.
B. Ram mohan
[protected]
[protected]@gmail.com