Onida / Mirc Electronics — Split ac - 1 ton non functional no response even after 3 days

Address:	401107
Website:	nothing

I have bought a 1 ton split ac, 3 star rated, from mira road east, kohinoor televideo shop on 13/3/2017 and it was installed on 15/3/2017,

Though it was working fine for few days, i found it is not at all giving any cooling effect from 10.4.2017, a complaint was given on 11/4/2017, vide no - 1704g[protected],

It is 3 days passed, no one is bothering to come and clear the issue, customer call center keeps you waiting for too long times. what is the problem with onida, why they are not showing any response towards a customer grievance? will they reimburse the repaid cost, if i call the technician from outside?. how long should i wait?. i am giving them 48 hours, to clear the issue. afterwards, i will go to consumer court.