Onida / Mirc Electronics — Worst Services provided by Onida

Address:	Agra, Uttar Pradesh, 282005
Website:	onida.com

Dear Sir,

I had purchased Onida WO60TSPLNEMO Fully-automatic Top-loading Washing Machine (6 Kg, Lava Red) from Amazon in the month of October 2016 and accordingly called Onida Customer Care for Demo but Service Provided by Perfect Solution in Agra who has given responsibility as Authorised Service Provider of Onida in Agra is unprofessional and extremely arrogance.
First of all they did not come to provide Demo and always field Technician and Service Centre conveyed false statement that Demo is provided successfully and record maintained in Onida.
After complaining again and again technician visit and says Sir I donot have much knowledge about this machine so I will send another person tomorrow but Onida Service Centre did not send anyone.
Again I called customer care and registered complain. Technician visits this time and provided demo but when clothes were washed after washing always there are stains of surf and dirt remains in the clothes I again complained customer care.
technician visited after complaining 2-3 times but did not try to sort out the issue and then I called Service Centre where Manish Gupta was on call. He told that
now Service Engineer from Delhi will be coming and he will be sorting out the problem and provided me number of Mr Gaurav Chauhan.
I called him and told him whole case he also assured that I will come to your home and check the problem.

Three months have been passed neither Service Engineer from Delhi reached nor Mr Gaurav Chauhan.
I tried his number not he has stopped picking up my phone.
Onida was very reputed company almost 15-20 year back, I remember that j had a TV of onida make. people of India was having trust in Onida.
Shocked what happened to Onida how it became such a poor service provider????

Perfect Solution personnel behaves like cheaters. They are keeping Onida in dark and providing wrong reports to Onida.
If my problem could be arrested then why I should be complaining again and again to ONIDA customer care.
Think twice about it.
One more thing that this particular product comes under 2 years compressive warranty so it is moral responsibility of Onida to provide service for two years without any conditions.
If they are unable to sort out the issue then replace the product.


I have complained in Onida customer Care for almost more than ten times but no solution.
Kindly take necessary action and sort out the issue.
One suggestion franchisee should be given to good service provider company. these type of cheap companies are downgrading the image of Onida.
They donot even know 'S' of service.
Your early reply id solicited.

Regards,
Deepak Kumar
Executive Engineer
ONGC