Online Marketplace Store India — Refund

Oct 22, 2021

Updated by Doc Dean 20 October 2021

Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

May I refer to your email of 19 October 2021.

You are attempting to palm me off a medication that is over 33 times more potent than the one I ordered, at nearly 4 times the actual cost.

Regrettable and unfortunate indeed.

Holland & Barrett Biotin 300μg, 100 Tablets, is ₹1519.05; Shipping Charges of ₹100.00, and a ridiculous 5% surcharge of ₹80.95 on ₹1619.05 for Paytm payment gateway, totalling ₹1700, 00. Incidentally, you are the one and only Online Vendor that adds a surcharge on a Paytm Payment.

Whereas, HealthKart HK Vitals Biotin 10000μg (mcg), 90 tablets is ₹499.00, or ₹484.00 for Premium Members, with Free Shipping. Please see the attached Snapshot.

Anyway, I do not have time to waste communicating with you needlessly. It is like churning water !!

May I, therefore, request you to please arrange, immediately, for the Refund of Rs 1, 700.oo to the same source of payment, namely, my Paytm Account, in order that we can amicably close this unseemly incident.

I thank you.

With Warm Personal Regards to All..

Yours sincerely,

Oct 23, 2021

Updated by Doc Dean 23 October 2021

Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

Thank you for your email of 22 October 2021.

What transpires between you and your derelict Vendors is of no concern or of no consequence to the Customers.

The payment was made to you :-
Total Amount Paid through Paytm to Youngistan Business Solutions Pvt Ltd for Order ID 2887274 (Paytm Transaction ID [protected] Dated 14 October 2021) = ₹1700.00.

And, it is for you and you alone to refund the full amount, not, as you say: "We paid for your orders to our vendors and after the cancellation we haven't received full payment."
Whatever it means.

Please arrange for the refund immediately. Reflect on the time and effort you have thus far wasted. Incredible, indeed.

Many Thanks and Good Wishes.

Yours sincerely,
**********************************************

22 October 2021

Dear customer,

We apologies for inconvenience,

We have a vendor's based website and when we received the order then we tried to arrange it from our vendors. We paid for your orders to our vendors and after the cancellation we haven't received full payment.

Thankyou for the confirmation. We refund your amount as soon as possible.

With Best Regards,
OMSI TEAM
(AVNI)

Oct 24, 2021

Updated by Doc Dean 24 October 2021

Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

Thank you for your email of 23 October 2021 informing me that you have arranged for a Refund of Rs 1515.00.

As per your so-called lopsided policy, reproduced below, your cancellation charges are Rs 100 + 5% = Rs 105.00.

You should have, therefore, refunded Rs 1700 - Rs 105 = Rs 1595.00.

Instead, you have refunded Rs 1515.00.

May I inquire as to what has happened to the remaining Rs 80.00, please.

Look forward to your response, and, for the refund of Rs 80.00.

It is a simple matter of Principle and Ethics, two old fashioned admirable qualities that are, thanks to people like yourselves, almost extinct.

Many Thanks and Good Wishes.

Yours sincerely,

-------- Original Message --------

Subject: order[protected]
Date: [protected]:20 PM
From: Online Marketplace Store India <[protected]@omsi.in>

Dear Customer,

As per your confirmation, the refund of Rs.1515 has been successfully done with the refund ID Refund successful 20211023111212801300168705370837781and the amount will be reflected in your account within 20 to 25 working days.

Regards,
OMSI TEAM
(Avni)

Oct 26, 2021

Updated by Doc Dean 26 October 2021

Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

Thank you for your email of 25 October 2021 tersely informing me that my refundable amount is Rs 1515.oo.

In your email of 21 October 2021, reproduced below, you had mentioned:-
"We want to inform you that as per our company policy. If you cancel the order then we will refund your amount after the deduction of cancellation charge Rs 100+5% from your paid amount. and we will refund you through paytm gateway. It will take 20 to 25 working days to reflect the amount kindly give confirmation for the refund process."

You should have, therefore, refunded Rs 1700 minus Rs 105 = Rs 1595.00.

Instead, you have refunded Rs 1515.00.

May I inquire as to what has happened to the remaining Rs 80.00, please.

I am afraid that you have chosen a wrong person to fence with.

Kindly arrange for the balance refund of Rs 80.00 at your earliest. And no excuses, please.

Thank you and Good Wishes.

Yours sincerely,

-------- Original Message --------

Subject: Re: Order #2887274 Dated 14 October 2021 - Please arrange Refund
Date: [protected]:59 AM
From: Online Marketplace Store India <[protected]@omsi.in>

Dear customer,

We want to inform you that your refundable your amount is Rs.1515.

Regards,
(AVNI)

Nov 01, 2021

Updated by Doc Dean 01 November 2021
Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

It has been a week, and I regret that has been total silence from you; not unusual from an unethical organisation.

May I request you to please refund me the remaining Rs 80.oo at your earliest.

Please know that it is not a question of Finance; it is all about a traditional quality known as Principle, which, thanks to people such as yourselves, is fast becoming extinct.

With Good Wishes.

Yours sincerely ( Another quality that is also becoming extinct ),

Nov 02, 2021

Updated by Doc Dean 01 November 2021
Dear Mr Sandeep Goel,
Other Friends at Online Marketplace Store India and Youngistan Business Solutions Pvt. Ltd.,

Good Morning to All.

Thank you for your email.

As you have yourself admitted :-
"We will refund your amount after the deduction 100+5% from your total amount".

The total unjustified deduction should be :
Rs 1700 Minus Rs 105 (100+5%) = Rs 1595.00.

Whereas, you have arranged for a refund of Rs 1515.oo.

May I inquire as to what has happened to the remaining Rs 80.oo.
Please refund me the remaining Rs 80.oo at your earliest.

Thank you.

With Good Wishes.

-------- Original Message --------
Subject: Re: Order #2887274 Dated 14 October 2021 - Please arrange Remaining Refund of Rs 80.oo
Date: [protected]:44 AM
From: Online Marketplace Store India <[protected]@omsi.in>

Dear customer,
Kindly check the refund policy, We informed you before the refund process, We will refund your amount after the deduction 100+5% from your total amount. Your refundable amount is Rs.1515.

Regards,
AVNI