[Resolved]  Indiatimes Online Shopping / Hp Laptop — Product not shipped on time

Address:	Bokaro, Jharkhand
Website:	shopping.indiatimes.com

I bought one HP Laptop from Indiatimes on 23rd May 2013 (order number [protected]). They commited to ship the product by 28th May 2013 but they did'nt ship the product. On complaining they simple registered a case and gave me a case ID They didn't tell me the reason for delay and what they are doing to mitigate the issue. They say the expected date of resolving this issue is 14th June 2013. 15 days to resolve an issue is not at all acceptable. I shelled out a large amount of money for this Laptop and instead of shipping on priority because its an expensive item, they are behaving irresponsibly. Customer care executives are not able to provide any input,they just say sorry and consider their job done. I am fed up of their "It will be resolved as soon as possible". They are not even ready to transfer calls to their senior managers. Now what can a person do who has paid in advance for a laptop. I want my laptop delivered at the earliest along with compensation for the mental harrassment, delays, false promises and callous attitude of the site employees associated.
-Prashant
[protected]
[protected]@gmail.com