[Resolved]  Infibeam / Lifeline Magnetic Cycle — not getting the replacement in time

Address:

Faridabad, Haryana

Hi,

I got the product(Lifeline Magnetic cycle)[Order Id[protected]] on last Friday and I opened this product on Sunday. And I found that product is broken from 2-3 places. I had sent the pics of the cycle from where its broken and no one has called me up from Infibeam. After calling myself 4-5 times to them they have just reverted back on my e-mail and I was told like they need 24 hrs more to resolve this and then the replacement process will get start. That means they are asking for 1 more week to give the replacement which is too much.

I just like to give one example where I have faced the same situation when I ordered 1 Potty-pot for my son 6 months back through Firstcry.com. The item which was delivered at my place was broken like in the case of Infibeam and they(Firstcry.com) have given the replacement in just one day after the delivery of the faulty one. And if you must be knowing Firstcry.com deals into baby products only whereas Infibeam is into almost all kind of products and has good reputation as well.

I am not at all satisfied with the kind of services being delivered to customers by Infibeam. I think they(Infibeam) should understand owning the responsibility if something happens wrong at their end.

Regards,
Himanshu Gulati
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