[Resolved]  Jabong / Squash Racket — Inferior product

Address:

Mumbai Suburban, Maharashtra

Am Elango,

I have bought the product "Lst125" squash rocket against the order number [protected] in March 2013, hardly used this (once in a week) in spite of that the rocket strings were broken within 3 months. I have reported this with sufficient proofs attached (snap shots) and asked for an exchange however Jabong denied that saying the vendor is not willing to exchange the item. i am escalating this since genuinely i feel that the company is disloyal and cheated me as consumer.
i have trusted Jabong hence i ordered the item. But they have delivered the sub-standard/poor quality items.
In my view, Jabong the company is only trying to build the brand without taking care of the customers. As a consumer i am requesting everyone to be cautious before ordering any items through this online shopping site.
Regards,
Elango