Oriental Insurance Company — related to claim - mum00187028, mum00187029

Address:

Thane, Maharashtra, 421004

I am complaining about my claim which is pending from mediassist since last 6 months. Initially when i submitted the claim they took time saying oriental is taking time for endorsing child in the plan and later they kept asking me the documents which i already submitted through email to them. I applied for claim and informed mediassist executive named chandrashekhar that i need money as my father in law is hospitalised and is suffering from carcinoid tumor and we are in need of money to do his operation. Recently my father in law passed away but still i can't see any process done by mediassist on my claim. You guys tell me what is the use of money if that money you don't get on time to save someone's life. This is seriously rediculous. I would request you to please process my claim on priority and pls credit the amount as we are in need of money. Below is my claim details :

Employee id : ma01331aa
Company name : inventurus knowledge solutions pvt ltd
Name : aarti arvind shrivastava
Date of birth : 16th november, 1986
Claimed generated by name : b/o of aarti arvind shrivastava
Date of submission : 25 th may, 2018
Insurance is from bank : oriental insurance
Third party who is in between inventurus knowledge solutions and oriental insurance is mediassist tpa pvt ltd

I personally visited andheri for submission of my original documents. I travelled all the way from ulhasnagar to andheri for submitting the documents with my 2 months old new born child. Initially they took time to endorse child, then they were searching for documents, and now they keep asking for same documents again and again and i only do follow up with them on call, then they tell me on call that they need so and so documents. We take medical insurance so that we get benefit on time not after time. Even the claim which was submitted on my name to shree hospital on 18 th april, 2018 for maternity that claim amount is also pending.

Waiting for quick action and response

Regards
Aarti shrivastava