Oriental Insurance Company — your claim against policy number 233105/31/2020/372

khars@2019

from Jalandhar, Punjab

Address:

house no 443. st no 12 avtar nagar jalandahr, Jalandhar, Punjab, 144003

With reference to the intimation of claim date of loss 25-JUN-19 against policy number 233105/31/2020/372 claim has been registered and Claim number is 233105/31/2020/000253. After submission first surveyor missed pics and deposited to branch late after that branch manager of company gone overseas and now as per agent audit is going on. 3 months is going to over on 24th september and till today i don't have any information when claim will be settled. on the name of me and my wife 4 vehicle is insured in oriental insurance which earlier covered with ICICI prudential and i have not get any complaint when ever the claim arrise.
First time in oriental loss happen and i am not getting claim amount. I want to ask you if your surveyor miss pics whether its my fault. If branch manager is going on our of station whether he is not assigning his responsibility to other and if audit is going on in branch whether they are not doing any new business. why problem or hurdle is their to settle claim which is pending from 3 months. please look in the matter and do the needful.

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Oriental Insurance Company customer support has been notified about the posted complaint.

Sep 15, 2019

Updated by khars@2019 my contact no is [protected] and [protected]

Sep 15, 2019

Updated by khars@2019 With reference to the intimation of claim date of loss 25-JUN-19 against policy number 233105/31/2020/372 claim has been registered and Claim number is 233105/31/2020/000253. After submission first surveyor missed pics and deposited to branch late after that branch manager of company gone overseas and now as per agent audit is going on. 3 months is going to over on 24th september and till today i don't have any information when claim will be settled. on the name of me and my wife 4 vehicle is insured in oriental insurance which earlier covered with ICICI prudential and i have not get any complaint when ever the claim arrise.
First time in oriental loss happen and i am not getting claim amount. I want to ask you if your surveyor miss pics whether its my fault. If branch manager is going on our of station whether he is not assigning his responsibility to other and if audit is going on in branch whether they are not doing any new business. why problem or hurdle is their to settle claim which is pending from 3 months. please look in the matter and do the needful.
contact no is [protected] and [protected]

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Comments

khars@2019

from Jalandhar, Punjab

-Compalint has been registered on 15th august but not get any call from customer care too. May i expect that whether my compalint will be pick and solve or this is the style of orient insurance while settlement on any complaint. Is their any TAT period is their to resolve or reimburse the claim submited and any information provide to customer about his/her claim or all will be depend on mood of branch manager or company.
[protected]