DTDC Cargo & Courier — NO updates on why the product was not shipped

Website:

new.dtdc.co.in/dtdc-corporate-web_liferay/tracking.html

HI Sir/Madam,

I have placed an order for shipping a product from Bangalore to Madhurai through DTDC(order number: B[protected].
But till date the product is not shipped and there is no response from DTDC.Their customer care services are very horrible and whole day if i try also will not be able to reach out to them.This is such an irresponsible service from DTDC.

Please take necessary actions against them.

Thanks,
Aparna.P