[Resolved]  DTDC Courier & Cargo Ltd. — Non Delivery with false update

Address:	B101, Phase - 1, Naraina Indl. Area, New Delhi - 110028, Karnataka
Website:	dtdc.in

The complaint is regarding the K64689087 AWB NO. Details are attached. It is clearly showing that it was reached by Wednesday, Jul 03. It was having Mangoes.
But, the authority did not call me, also did not come to deliver. Though, they have updated "ATTEMPTED" and reason given "RECEIVER REFUSE DELIVERY".
On Friday, when I reached their office, they told the packet is damaged and no phone no is there to contact. I have taken all photos to prove that the phone no is there. When I asked them to give me the packet with whatever condition. They gave me without signing as delivered. I came back home and opened the packet. Out of 8 Mangoes only two got damaged. I have also taken the photos to prove. Now, in the status they have updated like delivered.

They have violated the basic services, for which they have taken the money for booking the courier. For their poor services and irresponsibility the sender, my Father-in-Law, aged 67, went through mental pressure with hyper tension. Also, here, we went through customer mishandling with wrong information.
So, I want the compensation as monetary punishment(Rs 10,000/-) for the authority failing to give basic service rite to the customer for their wrong practice and to make sure that going forward no more customer should face the irresponsibility from the authority, who charged money as paid services.
Please let me know how I can share all the photos as proof.

Thanks in advance for all your help.