[Resolved] Eureka Forbes / Aqua Guard Enhance RO + UV — Cheated by a Customer executive. | |||
I called a Aqua guard dealer (Mr.Raja) from Chennai - tambaram Area on 30th of June and discussed with him for my need like I need a RO + UV purifier. He send a Aqua guard customer representative with a AQUA GUARD ENHANCE RO + UV model. Here the beauty is I didn't ask him to bring the purifier. Representative came to my house and give the Purifier and asked me Rs, 15490. I asked when the product to be installed? He said like technician will come next day only and I need to pay the whole amount now. I told him like, I want the product to be install today otherwise i don't want the product. then he asked me advance amount, I gave Rs. 5000. He left from home and come back in one hour with a technician. Now they come with out the stand for the purifier. I told him from the beginning that I need the product with stand. He promised me to placed the stand by next day and installed the water purifier in the floor and finally he asked the balance amount + 200 Rs. extra for the purifier stand. So I gave Rs.[protected] for purifier and 200 for stand). I called him next day (1st July) after noon around 12.30 P.M, he said like he will come and place the stand before 3P.M. I called him again around 5.30. he didn't picked up the phone. I tried him more than 10 time. he never respond to me. I called him again on 2nd July. the same story. he told in the after noon, then in the evening and after 6 , he never picked up the phone. Today (3rd July) also the same story. I never expect this from a reputed company. I spend 15,690 Rupees and now my purifier in the floor. every time I have to knee down to get the water. See peoples from Eureka Forbes are very caring till we pay the money. they can bring the technician in one hour before got the money from me. now I paid the whole amount. I don't know what to do. ? I am very frustrated and ashamed for buying a product from Eureka Forbes. within 4 days Eureka teaches me a lesson. Name of customer care executive: Karthik - mobile No: [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
aquaguard ro enhance — delay in installation
I, C. SRINIVAS, PURCHASED AQUA GAURD RO ENHANCE ON 30TH APRIL 2012. IT IS NOT INSTALLED TILL TODAY. I HAVE REQUESTED CUSTOMER CARE PERSONNELS SEVERAL TIMES, BUT IN VAIN. MAY I REQUEST THE CONCERNED AUTHORITIES TO INSTAL THE SAME EARLY, AS WE ARE EXPERIENCING LOT OF DIFFICULTY FOR DRINKING WATER.C.SRINIVAS;
# [protected]
Its almost crossing 12 days. My problem not yet get resolved. Very worst service from Aqua guard.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — Balance advance amount
I had paid INR 7000/- as advance for an airpurifier from eureka forbes and the receipt number for same is 05575 after two weeks of continous followup they have returned 5000/- of my advance amount and balance INR 2000/- is still pending. i have registered formal complaint by calling their helpdesk number and also asked for a call back from the manager. But they are very arrogant and espcecially the sales representative who booked my order by coming to my home is not even picking my calls sales representative name is jayaram and his cell number is[protected] please help me to get my balance amount back.