[Resolved]  Eureka Forbes / Aquaguard Enhance — Low TDS

Address:

Pune, Maharashtra

I have a Eureka Forbes Aquaguard Enhancer installed at my residence, customer code for which is [protected]. This is currently on AMC for 2 years & the AMC will expire on August 2014.

It seems that after taking AMC, their has not been a single visit by theirService Representative on their own. I believe they are suppose to vist atleast thrice a year but this has not been the case. Each Time we have to make a call & it is most likely that the service representative will come in a hurry, just clean the inlet filters, put some tablet & rush away without checking the TDS of water which is getting discharged from the machine. Most of the time they don't have machine to check TDS with them. Such is the level of service from them that even after taking nearly Rs 8000/ in the name of AMC.

The last visit was carried out by their service representative on 8th May & after carefully inspecting with the TDS he found that though the input water to the aquaguard is having the TDS close to 200, but the output water being discharged from aquaguard has approx zero TDS. I do believe that for the last 2 to 3 months we are served with this water due to carelessness from their part which is not even regrettable.

I am left with no choice but to store PMC water, boil & serve that to my 1 year old kid. My one year old kid has been consuming this water of zero TDS for last 6 months or so or may be more. They had played with the health of my child.

Regards
Deepak
+91-[protected]