[Resolved]  Sight Savers in India — NGO Fraud

I got a call from someone([protected]) recognizing herself with 'Sight Savers in India'. I told her that I will talk to her later, as I was ill. Later today she called and asked me to do a donation for Treating Blind Children on 'Sight Savers in India' web site(http://www.sightsaversindia.in/). When I told her that it is going to be difficult this month, she insisted on making atleast some contribution and send the transaction ID to the same number. I agreed and felt happy to help blind children. Upon payment when I tried to send an SMS to that number, in my cell, I saw old message sent to the same number. It was about my contribution for the NGO called 'PlanIndia'. I was shocked. I called that number back and asked about what is the relationship between two NGOs? She told there is no relation and she was arguing that the numbers may be similar. But I can prove that both NGOs had used same number.
I suspect huge fraud in the name of NGOs. Now on I will not contribute to any NGOs. In this country no dog can be believed!
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Complaint marked as Resolved 
Sightsavers did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. Sightsavers customer care service.
Sightsavers customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2014
Sightsavers Customer Care's response
Dear Sushmitha, This is a very valid complaint and we apologies for the inconvenience caused. We also regret in responding to you after such a long time since this has been recently brought to our attention. Like many NGOs, Sightsavers has outsourced its fundraising activities to tele-calling agencies. On close investigation, we came to know that the same agency also serves Plan India and this is why you would have received a similar number in you call log. Please note that we have spoken to the agency and have taken corrective actions to ensure such circumstances are avoided in future. We would also like to thank you for the contribution that you had made for our cause. Sightsavers has been working in India since 1966 to eliminate avoidable blindness and promote equal opportunities for disabled people. Partnering with leading organisations in major states, we work sustainably towards eye healthcare, educational support and rehabilitation of people with visual impairment. For more information you may visit our website on www.sightsaversindia.in My contact details are as follows: +[protected]/ 33 (extn 117). For further queries do not hesitate to call me directly. I was also wondering if it would be possible to speak to you in which case I would request for your contact number. Kind regards, Avijit Dey Director – Funding & Marketing Email: [protected]@sightsavers.org or [protected]@sightsavers.org
Complaint comments 

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Same here but a new story regarding plan india... its apublic place you can add me on [protected]@gmail.com // For anyone who is facing the same issue.. we can discuss and make it fix...
im getting a call form a lady ([protected]) asking me donate to sightsavers (http://www.sightsavers.org/), this is the fourth time in a span of 2 weeks, i googled sightsavers and found this thread. what should i do?
Hi, My name is raj,
I am also getting the call from [protected] or[protected], from
last two months, they are telling that they are from sightsaversindia.in
and they need some donation for their organization, they are directly
asking, please donate 2800/- I told that that much amount I cann't give but i can donate some[protected], they said ok I will call u that date for reminding you.thanks, raj.
I got a call from sight savers organization and she said about some auto debit policy which will debit RS 650/- every month automatically, but i am not ok with auto debit policy and asked her any other way then she is asking me to pay 12 months payment at once, i just want to know whether it is worth funding over there, as i don't want my earnings goes into wrong hands, please give any suggestions for that...

Thanks
Avinash Venkat
Hi Avinash / Raj,

This is in regards to your concern on Consumer Complaints. Be rest assured that whenever you donate to Sightsavers, your hard earned money is only being spent on a good cause. In India since 1966, Sightsavers has been working towards eliminating avoidable blindness and promoting equal opportunities for disabled people. If in case you are in doubt then please do not hesitate to drop us an email on [protected]@sightsavers.org or [protected]@sightsavers.org. For general enquiries or if you have any comments, call us at +[protected]Mon – Fri | 9:30am to 5:30pm). For donor enquiries please contact our 24*7 donor helpline at [protected].

Regards,
Sightsavers (India)
I got call from a person names Thiru from the number[protected] ans he asked to give check of 650 rs and it will auto debited for next 12 months. He said they are supporting only child patient but in their sites they are posted pic and stories or old peoples. Full of confusions. I have also said this but he said for advertisment purpose they posted those adds..
Hello,

I have also received the similar call from Sight saver, i am keen to know the location of the head office, is it a Indian based NGO or off shore based NGO and whether the amount is used inside INDIA or all over the world, adding to it will be helpful to know how the the donation amount received from our side is used. As it is said in the call my donation amount will be used to a single child and that child is waiting for my donation for the treatment, what that means ?.

I am having a feeling of 50:50 percent of positive opinion on this. I will be happy to get a answer on this.

You can reach me to my number [protected].

Regards,
Ravitej PS
Banglore
Sightsavers Customer Care's response, Aug 3, 2016
Verified Support
Dear Ravitej,

Sightsavers is a global development organisation that works with partners in over 30 countries to eliminate avoidable blindness, and fights for the rights and needs of people who are visually impaired or blind. Sightsavers' work in India has enabled thousands of people to lead lives of independence and dignity. We have been working with local partners to strengthen organisations and communities, and have supported the treatment of millions of people with eye disorders. We have educated, counseled, trained and rehabilitated people who are visually impaired or blind, and helped extend the reach of eye services to the least served areas of India. Our country office is in New Delhi and we have Area offices in Kolkata and Bhopal. For contact details please visit http://www.sightsaversindia.in/us/contact-us/

Regards
Sightsavers (India)
i am also getting the call from Sightsavers with number [protected] asking for donating 700 monthly, .. i could you please help on the above!!!
Hello,

Represetatives from Sightsavers India contacted about a month back regaring donations. Due to miscommunication, I had agreed to pay, not realizing that it was on a per month basis. On realizing it I immediately contacted the representative asking him to cancel the same as I would not be able to donate that amount every month. He said he would do something about it. This was the status about a month back. But today(10/01/2016), I received a message saying that debit will start 11/01/2016. So clearly, my cancellation request has not been honoured.
I had provided cancellation informaton well ahead in time and the user institution is supposed to honor the cancellation of ECS mandate.
got a call from sight savers organization [protected] MAY I TRUST THEM
Sightsavers Customer Care's response, Aug 3, 2016
Verified Support
Dear Kiran,

Sightsavers is a global development organisation that works with partners in over 30 countries to eliminate avoidable blindness, and fights for the rights and needs of people who are visually impaired or blind. Sightsavers' work in India has enabled thousands of people to lead lives of independence and dignity. We have been working with local partners to strengthen organisations and communities, and have supported the treatment of millions of people with eye disorders. We have educated, counseled, trained and rehabilitated people who are visually impaired or blind, and helped extend the reach of eye services to the least served areas of India.

You can indeed make a contribution towards our cause by visiting https://donate.sightsaversindia.in/

Regards
Sightsavers (India)
I have been receive call allegedly say they are ur representatives the phone no. Being +[protected], +[protected], +[protected]. Are these genuine representatives no. Can I make contribution?
Dear Vinay,

Sightsavers is a global development organisation that works with partners in over 30 countries to eliminate avoidable blindness, and fights for the rights and needs of people who are visually impaired or blind. Sightsavers' work in India has enabled thousands of people to lead lives of independence and dignity. We have been working with local partners to strengthen organisations and communities, and have supported the treatment of millions of people with eye disorders. We have educated, counseled, trained and rehabilitated people who are visually impaired or blind, and helped extend the reach of eye services to the least served areas of India.

You can indeed make a contribution towards our cause by visiting https://donate.sightsaversindia.in/

Regards
Sightsavers (India)
Even i got call from Sighsavers that too continuously ... my concern is how to believe this ?

Now a days we can see like lot of people they are opening website and taking money from people

Kindly give clarification for above my quires
Sightsavers Customer Care's response, Aug 8, 2016
Verified Support
Dear Sunil... Sightsavers is a global development organisation working in India since 1966 to eradicate avoidable blindness. Our work in India has enabled thousands of people to lead lives of independence and dignity. We have been working with local partners to strengthen organisations and communities, and have supported the treatment of millions of people with eye disorders. We have educated, counseled, trained and rehabilitated people who are visually impaired or blind, and helped extend the reach of eye services to the least served areas of India. We welcome you to visit our programmes and projects to see where your money is being spent and how it is transforming the lives of thousands of people.
Sightsaver cheat me . without my signature proper signature in form they have deducted money from my account, I have aggred for 600 per month and deduction happened 950 . So cheap activity .

DONT TRUST SIGHT SAVER.
Sightsavers Customer Care's response, Sep 16, 2016
Verified Support
Dear Nitesh,

First of all we would like to apologies for the inconvenience caused to you. In order for us to further investigate matters at our end, we would request you to kindly share with us your registered name, email ID, phone number and form number basis which we can take corrective action. Alternatively, you may also call us on our donor help line number +91 9871955533 (Mon – Fri | 9:30am to 5:30pm).

Kind regards
Sightsavers Team
Better to helps beggar on the street but never support sight saver . Such cheat NGO and thief.

DONT TRUST SIGHT SAVER.
Even i got a call for donation today.
But, i couldnt find any login page on their website.
How will I be getting the receipts for the payments I make?
Will I be receiving them as email? I cannot trust depending on hard copies.
Also, having an account in that shows it a bit worthable to donate as well.
Sightsavers Customer Care's response, Oct 13, 2016
Verified Support
Hello Ravindra,

You can make a donation online by accessing the link https://donate.sightsaversindia.in/ The process would include a one time registration post which we would then send the receipt on your registered email ID. Please do let us know if you have further questions. We can be reached on indiaweb@sightsavers.org or supportusindia@sightsavers.org

Regards
Sightsavers Team
Amazing organization can trust amount is utilized properly and the tracker for the same have been shared to me every once in a quarter also i have received certificate for my contribution. more over i am satisfied.

Good going Keep up the same momentum.
Yesterday two people came to me and asked donation on behalf ofPlan Indian.
One of them showed me one I'd card also.
Initially they were asking me to do online transfer, but I changed my mind and agreed for cheque donation.

Now here is the game.

In the recipet which they provided me, nowhere they mentioned their full names or employe I'd, mobile number, etc mail.
In the receipt thy have mentioned office address, but no contact number.. That to in City like Bangalore, office is not having a contact number?
There was an email and contact detail of Delhi office, no response from them also.
The cheque they ask me to make in the name of 'plan international (India chapter)'.

After some research online, I made my mind and stopped the cheque payment.

Please share your story
Yesterday two people came to me and asked donation on behalf ofPlan Indian.
One of them showed me one I'd card also.
Initially they were asking me to do online transfer, but I changed my mind and agreed for cheque donation.

Now here is the game.

In the recipet which they provided me, nowhere they mentioned their full names or employe I'd, mobile number, etc mail.
In the receipt thy have mentioned office address, but no contact number.. That to in City like Bangalore, office is not having a contact number?
There was an email and contact detail of Delhi office, no response from them also.
The cheque they ask me to make in the name of 'plan international (India chapter)'.

After some research online, I made my mind and stopped the cheque payment.

Please share your story
I want sightsavers to stop collecting information about Indian citizens, you are a UK based organisation. You need money to do your work but why do you need personal information of Indian citizens? You asked for mobile number, address, email ID, you also have bank details. In these time of machine learning collecting personal information of citizens of another country is questionable. You are here to do social service or collect information?

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