Good! Sightsavers values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sightsavers step up their efforts to fully resolve all complaints 👍
Whether to donate to an NGO or not is my personal choice. I donate to other charities and there's only so much I can do when Sight Savers called me. I was blunt and told them I don't think I will make a donation now. Why would they keep calling me and pestering me?
Maybe I'm going to be born a blind bat for not donating to an NGO for children but that's between myself and god to decide whether I was generous or narrow minded!
Why would sightsavers CALL people and ask for donations? Where's the money for telemarketing coming from? Is it from the donations that we give?
Aug 6, 2021
Complaint marked as Resolved
Sightsavers customer support has been notified about the posted complaint.
Mar 18, 2016
Updated by harshalives I'm also getting calls from multiple numbers. Each time I block a number on Truecaller, I get a call from another number. It's harassment!
View replies
Sightsavers Customer Care
from Delhi, Delhi
Mar 21, 2016
Verified Support
Dear Harsha,
We truly understand your concern and would like to apologies for any inconvenience caused to you. We at Sightsavers are really apprehensive about such issues and so for us to be able to take corrective actions we would need to a) request you to please share your contact number with us so that it can be permanently deleted from our database and b) request for the phone number through which you were contacted so that we are able to trace back the source of the call. Once we receive this information, we assure you that you would never encounter such an issue again in the future. Once again we would like to express our concern and regret for any inconvenience caused. We look forward to hearing from you soon!
Hello,
Represetatives from Sightsavers India contacted about a month back regaring donations. Due to miscommunication, I had agreed to pay, not realizing that it was on a per month basis. On realizing it I immediately contacted the representative(a Mr.Sunil) asking him to cancel the same as I would not be able to donate that amount every month. He said he would do something about it. This was the status about a month back. But today(10/01/2016),...
Someone from Sight Savers called my DND registered number saying it was an awareness call.
Finally asked to pay some money for Charity work. Essentially a marketing call and you should check DND status before calling instead of spamming. When I mentioned that the person disconnected the call.
Anyways these outsourced marketing corporate charities with directors and thousands of employees should be banned....
I got a call from someone([protected]) recognizing herself with 'Sight Savers in India'. I told her that I will talk to her later, as I was ill. Later today she called and asked me to do a donation for Treating Blind Children on 'Sight Savers in India' web site(http://www.sightsaversindia.in/). When I told her that it is going to be difficult this month, she insisted on making atleast some contribution and send the transaction...
We truly understand your concern and would like to apologies for any inconvenience caused to you. We at Sightsavers are really apprehensive about such issues and so for us to be able to take corrective actions we would need to a) request you to please share your contact number with us so that it can be permanently deleted from our database and b) request for the phone number through which you were contacted so that we are able to trace back the source of the call. Once we receive this information, we assure you that you would never encounter such an issue again in the future. Once again we would like to express our concern and regret for any inconvenience caused. We look forward to hearing from you soon!
Kind regards
Sightsavers Team