Tradus & ibibo — No refund! no response from the company

Address:

North East Delhi, Delhi

Amount not refunded!!I purchsed a universal bluetooth hands free from Tradus.com/ Ibibo Web services (Order Sub ID[protected]
. The product was delivered on time. But I was amazed at the way the product was packet. When I opened the polybag, I found the hands free packed in a cheap plastic box. The charger of the handsfree was rusted and had dirt on it.
I called up Tradus and told them that I don't need this and asked for a refund. They said that they would get back with me. One day I got an email from them stating you can send the product back to us. I sent the product 2 weeks back thriugh blue dart AW
B number [protected]. I didn't hear anything from them since that time. Then I started calling them up. I must say the customer service of Tradus is pathetic. Also,They never respond to your emails. When you call their customer service[protected] and the IVR says "We are experiencing heavy volumes of call. You wait time is 15 minutes". And after waiting for 15 minutes the wait time stays 15 minutes. I think they are playing a recorded message.

The situation now is that my emails are going in a black hole and no one picks up the customer service number. And i have no clue where my money has gone.

Please stay away from them. They are a bunch of crooks with a lousy service.

My order number was 5955022