[Resolved]  Voltas — COMPLAINT

Address:

Uttar Pradesh

New Address :
Ph No.[protected] Ashok Kumar Bhatnagar
C-76/har,Opp.Kesar Garden,
Opp. Kesar Garden,
Sector-49,
NOIDA-201301

2th August,2013
Voltas Limited,
2nd Floor,Voltas House, B-Block,
Near JAI Hind Cinema,
Chinchpokli, T.B.Kadam Marg,
Cotton Green,
Mumbai-400033.

Dear sir,

I wish to draw your kind attention that I had purchased one Window A/C from M/s Rhythm House, B-1/35-36, Sector-18, NOIDA vide their Invoice No.37514 dt. 8th April,2007 (Make-Voltas AC 1.5 Ton. Window Vertis Plus 6338) who is an authorized Dealer of Voltas Limited.

After a year or so, (in the next season) when I started, it was not cooling. I contacted immediately M/s Rhythm House and I was advised by them to lodge a complaint with the Customer Care. Accordingly, I contacted Customer Care and lodged a complaint with the Customer Care and on their advice Engineer of M/s Swift Aircare, visited and inspected the A/C. He informed me that AC is not cooling as its Compressor is not working. Since the Compressor was under Guarantee, he informed me that he would take the A/C to Workshop for the replacement of Compressor. As I was not aware about the ABC of AC, I allowed him to take the AC to Workshop. I don’t know whether Swift Aircare have changed the Compressor or not but since then it is not working properly. You can see from your Records whether a new Compressor was issued or not from the Store Department of Voltas as replacement against the above mentioned AC.

Since 2008, it is not working properly and in every season I have to lodge complaint with the Customer Care stating that my A/C is not working or Cooling. Every time, Engineer of Swift Aircare comes to rectify the defect which either relates to Gas Leakage or not properly cooling. It seems either it was mishandled or the important part(s) i.e cooling system has taken out by them intentionally or replaced it with the other ACs which were lying in their Workshop. Is there no other Service Centre in Noida except Swift Aircare who can see deeply check the reason of above problem?.

As on date, I have spent more than Rs.10000/-in the last five to six years but problem is still exists. For example, I have spent Rs.2200 on account of Gas Filling and Service charges in the month of May,2011, and agains in the month of May,2012 (i.e on 7th May,2012) I have spent Rs.1000/- on account of repairing of PCB when there was not problem with the PCB and again Rs.380/- on repairing of Stablier as it was stated by the Engineer of Swift Aircare that there is a defect in the PCB as well as Stabilizer when there was no defect in both the items. I do not know whether there was a defect in the PCB, Stabilizer or not, as I do not know ABC of A/C.

Interestingly, when they came to repair the PCB, Gas was in the AC and when they came to service the A/C, exactly after two days, Gas was not there. This shows that A/C was mis-handled by the staff of Swift Aircare. This all shows that either Swift Aircare is not either properly rectifying the defect or making money by creating every time a new problem /defect. In this way they are not only destroying the name / image of your own but also of Voltas Limited which is a reputed name, especially for AC, in the world.

Again aforesaid AC was repaired by M/s Swift Aircase on 25.06.2012 and was delivered on 4th July,2012, after rectifying the defects as well as filling the Gas, as stated by them.

As it was not working, it was taken to Workshop on 04.07.2012 (exactly after Ten days) and was delivered on 08.07.2012( after 4 days) with the assurance that now it is Okay and will not create any problem in future. As the season was on the edge of ending, it was hardly used for 15-20 days in the season.(year 2012).

When in the next season[protected] i.e on 5th May,2013 when I started, it functioned properly till 28th May,2013 (only 24 days) and when I started it on 29th May,2013, there was no cooling. As I again started it after sometime, same problem, as mentioned above, was faced by me.

In view the above, you will observe that what kind of service is being provided by an Authorized Service Centre of Voltas, especially M/s Swift Aircare who is based in Sector-37, Noida.

Looking into the above, you are requested to kindly look into the matter seriously and take an appropriate action against the Swift Aircare or advise them to replace the defected part(s) free of cost, keeping in view the amount I have spent as on date on this AC.

Looking forward to hear from you soon in the matter.


Yours faithfully,

(A.K.BHATNAGAR)
Note: In regard to above, you can refer to my earlier complaint letter dated 12th June,2012 for same type of problem /complaint.
CC : Voltas Limited,
Voltas House, A-Block,
Dr.Babasaheb Ambedkar Road,
Chinchpokli,
Mumbai-400033.

CC M/s Swift Aircare, No.10, Chauhan Market,Sector -44,NOIDA –
Mr.Guliani – This all highlights performance of your Workshop.