Dear customer care manager
We have Otis lift installed at 29/4, east Patel Nagar (Building ID 73240). We are in touch with MR Nikhil sharma but the issue is not getting resolved. Then also sent message to area supervisor and area manage but no response.
A quick brief of the issue:
1. our first AMC 2019-20 was fully paid but your team could not trace payment until July 2021.
2. as a result, your team did not do any AMC for us for year 20-21
3. we made numerous follow ups on point 1 & 2 above and got only 2-3 services done in 12 months (20-21), including complaints made to your call centre.
4. We are being asked to pay for Second Year AMC[protected] with almost no service whereas now it is time for 21-22 contract !
Can you please look into this matter and get it resolved?
Thanks
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