Otis Elevator Company — complaint no 21916

Address:	Chennai, Tamil Nadu, 600053
Website:	OTIS

Sir

I am owner of a lift in the name Mrs.Vasantha udaiyappa in 204 MTH road Ambattur OT Chennai 600053 India.

Around 15 days back one person identified himself as Otis service technician came in person informed me ( more looked like threatening) that our AMC to Otis is over that I have pay immediately AMC or Lift will breakdown soon and every spare part in this lift cost Rs 3 Lakhs and I have to renew it immediately .

I replied to him that I dont know who he is I asked him to send proper representative from Otis service side who usually collects renewal cheque from me.

On 24th January 2018 morning Lift stopped working (Mysteriously lift running for years stops withing 10 days last visit of Otis technician).

So I called Otis complaint No registered a complaint (no : 21916). I was informed that a person will come within 3 hrs. But No body turned up. We were given phone number of the area incharge. Which we tried calling on next day. On our call to area incharge we were informed from that they are analysing why no body turned up in 3hrs and will informs us.

Around 7:30pm One Mr.Abdul called my clinic (my work place) and informed my assistant that "They can not come for breakdown call, if they send some person the bill will come around Rs 3lakhs, so ask your owner ( that is me)to pay the AMC".

Till today this minutes no body turned up

In this situation I like to request few answers from OTIS:

1. If my AMC is over why AMC incharge or no body cared send me reminder or call me.

2. ‎Why Mr Abdul informed my employee instead of me about AMC when he has my personal number. Is Otis agenda to Humiliate me before my employees or blackmail me to pay the AMC.

3. ‎What is procedure followed in Otis for reminding AMC renewal.

4. Regarding ‎Mr.Abdul statement that AMC is compulsory for Emergency breakdown service. ( For which I have phone call recording) . Is it true AMC is compulsory to attend Emergency Breakdown call .

5. ‎How does Mr.Abdul know that breakdown call repair will cost me Rs.3 lakh even before visiting or checking the lift once.

6. ‎Isnt OTIS policy a Dangerous one ( Informed by Mr.Abdul) that Otis will not remind us about AMC when it is over and will not attend Emergency breakdown call without AMC renewal . Because our lift is used for PUBLIC purpose for a Bank and and a Hospital.

I regret why i choosed OTIS for thrice the cost of competitors options I had.

I wish I could dismantle your lift return to you opt someone instead going through this humiliation and mental agony.

Waiting for your answers.

Vasanth udaiyappa