Otis Elevator Company — Deficiency on the elevator - Device for two-way communication

Address:

J.J. STROSSMAYERA 79, 31000 OSIJEK, CROATIA

Hello,

my name is Dražen Ćućić and I am the co-owner's representative in one of the residential buildings where your OTIS elevator is installed.
In accordance with the Croatian Elevator Safety Ordinance from 2019, every elevator must have a built-in two-way voice connection, but your OTIS elevator, which was installed in our building in 2020, has a defect. On several occasions, I wrote a letter to OTIS Croatia, but they ignore me. It is shameful that a global company like you has such frivolous employees in Croatia.
Please let me know on which email adress I can send you Report of the independent company that established the deficiency.
With regards,
Drazen Ćučić
drazen.[protected]@gmail.com