Otis Elevator Company — Installation not done properly

Address:

K8/15, Sec-83 Gurgaon

Dear OTIS Team,

This is in context to the installation of lift in K8/15, Sec-83, Vatika India Next, Gurgaon, Haryana. As per the guide lines and instructions given by the onsite engineers we completed all our basis work related to construction and marble in entrance of the lift. Now the lift installation work is almost completed from your end though we are not satisfied with it because of below reasons:

1) Sometimes doors do not close properly in one go and get open twice or thrice before properly getting closed.
2) There is a gap of ½” – 1” in the flooring and sides of the lift which looks pathetic and is dangerous from safety point of view.
3) Side frame of the lift is very light and small to cover the sides gap with the marble.

We have not been satisfied with the services and installation work done in finishing touch. We were asked to buy INR 1500/ worth of silicon to be used to cover the gap though its look more pitiful after pasting it.

Therefor request you to address the above issues so that the remaining amount can be released from our end.

Thanks & Regards,
Priya Sharma / Manish Sharma
[protected]
K8/, Plot No.15, Sec-83 Gurgaon-HR
NE-52NB8997 / INV – 21001754/11-FEB