Otis Elevator Company — modernisation of elevator negotiation no. 52saz061dt 18/3/19

Address:

Jaipur, Rajasthan, 302017

We decided to modernise our lift under above mentioned negotiation no. With your jaipur office.
1st payment 18/3/2019 rs 1, 80, 000
2nd payment 19/7/2019 rs 3, 60, 000
We have made 90% of the payment. A month back modernisation work was started and it was stopped after a few days due to lack of certain parts. Our lift is non-functional since then and now it it more than a month.

Is this otis elevator culture? Our organisation has 4 otis elevators. Surprised that a professional company can behave like this.