Otis Elevator Company — non functioning of one lift since long and other is not attended/serviced after amc

Address:

Panchkula, Haryana

The concern officer
Oits

Dear sir

Reg: refund of amc amount as the nothing is done from the date of cheque
Of amc delivered to otis.

Rail vihar welfare association, mdc, panchkula have two lifts under amc since may 2016. Amc was taken in may 2016 for 6 months and renewed for next 6 months (Machine no. 1899 & 1900).

On 28.01.2017 otis man visited and mentioned in maintenance card of block 7 lift that "one phase missing and report to customer". After that day we telephoned so many times, talked to the otis chandigarh office and requested them to help us in this matter or give address/tel no. Of any person who remove this fault but all in vain.

We sent mail to you on 18.5.2017 also requesting to extend our amc as we are not in position to remove fault without your help but nothing have been done and senior citizen, patients, ladish, school going students are being suffering due to non functioning of lift of block no. 7.

In may 2017, we renewed amc of block no. 6 for next 6 months and requested extention of amc of block no. 7 as the same is not functioning since jan 2017.

Now, lift of block 6 (Amc in force upto 31.10.2017) was not attended / serviced since date of amc cheque delivered to otis.

No help, no visit, no service, no guidance by otis were given to us.

Two day before, we requested to your ex employee who attended the fault and restore phase 3 by giving another line and started the lift but we have to spent rs.5000- on wire no.16, main switch etc, pvc pipes, bends, clumps, cement etc our own. Now your ex employee demanding rs.12000- for this small work. Actually he has taken amc of two other lifts of rail vihar, phase-2, so that we have asked him to see our problem also.

Now, we request otis to refund our amc amount of rs.18259- as the otis person not visited single time after taking amc cheque dated 10.05.2017 and we want to give this amount to your ex employee or some other person / company to run the lift properly and without breaks.

We are giving here under, date wise detail of amc, complaints regarding non functioning of lifts to various offices, dates of otis person visits etc so that you may yourself know the working of your office.

Date wise detail of otis - amc, visit, service etc.

Date reference particulars

19.5.16 otis letter no. Mh1899/yrj otis gave rates for repair &
Dated 19.5.16 reconditioning - rs.10000-
For both the lifts
Cost of2 doors - rs.48000-
Amc - - rs.2898 pm per lift
Payment - hy in advance.

19.5.16 2 cheques given for amc 1. Ch no. 049088 dt 19.5.16
For rs.[protected]+17388)
2. Ch no. 049089 dt 20.6.16
For rs.17388-

22.7.16 lift of block 7 not working at 4.25 pm telephoned at
Toll free numbers but engaged,
Than requested to mr. Yograj, otis
To visit as the senior citizen,
Ladish & children are suffering

5.8.16 lift of block 7 not working no response
Lift of block 6 also not working no response
Properly.
Complaint no. 2330497

10.8.16 sms sent to mr. Yograj no response

11.8.16 visit of mr. Gurmit singh, otis start lift of block no. 7
Mob [protected]

24.9.16 mr. Naveen visited lift checked
Mob [protected]

18.11.16 otis person visited lift checked

8.12.16 otis elevetor co. (India) ltd amc renewed and given ch
Receipt no. 8.12.16 for amc of no.049107 dt 6.12.16 for
Block 6, 7 for 1.11.16 to 30.4.17 rs.34276-

28.1.17 mr. Naveen visited lift checked

Rvwa mentioned in the certificate of work done that "please see lift
Of block 7 which is not functioning since long. Complaint has
Already been lodged on[protected] on 27.1.17 for that lift.
Pl treat it very urgent. Thanks. (Cert no. 50022 dt 28.1.17)

In feb, 17 lift of block 7 not working - no help from otis

18.3.17 lift of block no. 6 not working - compaint no. 2543126

18.3.17 sent e-mail to customercare at 10.57 pm mentioned above and
Lift of block no.7 which is not functioning for 2-3 months

In mar, 17 lift of block 7 not working - no help from otis

In apr, 17 lift of block 7 not working - no help from otis

10.5.17 amc of lift of block 6, was given ch of rs.18259 was given to
Vide otis elevator co (India) ltd otis for 6 months
Receipt no. 661 dated 17.5.17 (Ch no, 049120 of idbi)
(Amc from 1.5.17 to 30.10.17)

In may, 17 lift of block 7 not working - no help from otis
In jun, 17 lift of block 7 not working - no help from otis
In jul, 17 lift of block 7 not working - no help from otis

In may, 17 amc of block 6 lift - no visit/service in may, 2017
In jun, 17 amc of block 6 lift - no visit/service in jun, 2017
In jul, 17 amc of block 6 lift - no visit/service in july, 2017

30.7.17 block no. 7 lift
At last, requested ex employee of rs.5000- has been spent on
Otis to help us and he with his 2 elect & other goods by rvwa.
Assistants started third phase of otis ex employee has given
Elect supply but he is demanding bill for rs.12000- but we have
Rs.12000- for this small work. Paid rs.5000- yet to him.
Wire cable no.16, main switch,
Mc, pipe etc supplied by rvwa

30.7.17 amc of block no. 6 not a single visit or service by
No visit after cheque given otis till date.
For amc till date on 17.5.17 lift is in very bad condition.

You are requested to refund our amc amount of rs.18259- immediately so that we may give it to other person/co. To see maintenance of our lifts.

Thanks,

President
Rail vihar welfare association
Phase 1, rail vihar, mansa devi complex
Panchkula - 134114