| Address: | 492001 |
| Website: | www.otis.com |
We residents of the society very much regret to inform you that, since last 6 - 8 months we are facing very bad experiences iterms of services / maintenance of your lift vide machine no. M G 0240 vide user name lalganaga app, mg road raipur.
Since we are of the oldest user of your elevator in our city here with all time AMC holder.
Inspite of regular complaints we are not getting any solution to our below issues. We got fed up with the services rendered by the team here.
We facing tremendous issues while operating the lift machine which are as under :
1. There is heavy alignment issue in the lift box which resulting huge vibration while movement.
2. While moving up-down-up the lift machine cabin is having huge sound which feels that, we are running with much risk and danger and may slip down at any time.
3. The indicators lights are not showing any indication at any floors.
4. There is regular issue in lift locks and gates in each and every floors which results a regular issue o[censored]nlocking of doors in each floors.
5. The lift chain ropes and pulley requires tobe replaced for smooth movement.
6. Due to unavailable of spares and accessories the gates are not being repaired properly by the service engg. visiting monthly.
7. The monthly service activity is carried out but there is no any quality maintenance is served as per the norms of AMC.
Hence we are in very fed up and with no-mood to continue the lift as well as the services provided by the company Unless and untill all our issues got settled as early as possible with out any more delay.
Awaiting for the early action and reply on the same.
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