Otis Elevator Company — very poor elevator services

Consumer Hyd

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Ref. Negotiation number: 52n117759
Date: 9 feb 2018
Address: raghavendra colony, rajendranagar

This is regarding otis elevator agreed upon on 9th feb 2018 and not yet handed over completely.

Otis professional expected today at our apartment did not turn up.

They make false commitments and keep us waiting. This has been happening time and again.

Delayed lift installation, installation defects, lack of response from the otis representatives is not what is expected from a reputed company.

Having to apply leave at work and wait for the representatives who fail to visit and complete the repair works, this is not how you treat a valued customer.

I demand necessary action against this unprofessional team and the company on the whole.

They are just not answerable.

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Comments

hwpm

from Delhi, Delhi

Our elevator is not working from 19/12/2018. Your representative not turned up on 21/12/2018. They have completed the preliminary checks on 19/12/2018, and said that they will come on 21/12/2018 with all necessary tools.Please attend immediately to rectify the problem.

Sudhansu Rath

from Mumbai, Maharashtra

Dear Sir/ Madam,
Lift no-1013 Kennwood tower is unavailable since 04/08/19. Otis engineer experiment was done but not rectified yet. No positive response of Otis senior level.
You are requested to rectify the lift on urgent basis.
Thanks
Sudhansu Rath
Ajay Enterprises pvt.ltd
Faridabad