[Resolved] OverCart — More than 15 days after payment still order is not shipped

durejapawan

from Gurgaon, Haryana

Address:	110032
Website:	Overcart.com

I ordered 2 products from overcart.com on may 25th 2017. Today after 16 days of purchase my order status is still showing processing. It has been the same for past 15 days.
I tried to connect to customer care several times but even after long call duration my call never got connected.
Their worst customer executive 'abhinav' dont reply even after sending several mails.
Also another executive arjun has been promising me from last 10 days that my order will be delivered in next 2 days.

I am really fed up and want them to ship my order today itself.
Also this is my worst online experience. I am also sensing some fraud now.

I am attaching the relevant pictures with details of my order and emails sent along with my order date.
Also my order id is - bst[protected]

+4 photos

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Jul 13, 2017

Complaint marked as Resolved

OverCart customer support has been notified about the posted complaint.

Jun 10, 2017

Updated by durejapawan Still no reply to my complaint. Please help !!!

Verified Support

Jun 12, 2017

OverCart Customer Care's response Hello Pawan, as per our discussion over the phone, i will get your order dispatched to you tomorrow and will share the tracking details with you over an email and a text SMS. Trust, we never wanted you to face any such scenario's as we take customer satisfaction our utmost priority.

Jun 14, 2017

Updated by durejapawan Fake promises by this company still product is under processing they are not cancelling my order and not even shipping it. These guys are making fools. I ordered the product and now they are saying that product is not available with seller. I asked them to cancel my order still no response.
Please help me get mu money back from this company. They have made my online shopping experience horrible.

Please i request you to give back my money. Also don't play with your customers.