[Resolved] OverCart — Order# BST[protected] not delivered but marked as delivered

Bindu HM

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500040
Website:	www.overcart.com

Overcart, you have not delivered my order but sent me a mail with a note " your order has been delivered" I mailed your customer care the issue and also expressed my concern in Chat. However, every time i get the same reply " please provide us 24 hours, we will check with courier partner and get back" I don't really understand when these 24 hours will end. Friday, I personally inquired courier and got to know that the provided tracking number by overcart doesn't belong to me. This is really annoying overcart...

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Complaint marked as Resolved

OverCart customer support has been notified about the posted complaint.

Nov 14, 2015

Updated by Bindu HM Its been more than 5 days since I'm chasing you for my order

Verified Support

Nov 16, 2015

OverCart Customer Care's response Hey Bindu, we apologise for the inconvenience. Let us check into this and come back to you with a resolution. Please be assured that we always stand by our products and customers and ensure we exceed the customers expectation.

Verified Support

Nov 16, 2015

OverCart Customer Care's response As per our conversation over the call, we have initiated a reshipping of the order. There was a technical glitch from the Courier Partners and we have raised an escalation with them, however that said we will get the order delivered to you at the earliest, and once we dispatch the order, we will share the details with you over an email.

Verified Support

Nov 17, 2015

OverCart Customer Care's response Hello Bindu, we have shared with you the shipping details of the order through an email from our Customer Experience Team. We do apologise again for the inconvenience caused and assure you that we will avoid any such incidents in the future. We hope we have resolved your query to your satisfaction.