[Resolved] OverCart — Shippers of fake product

Smestarz

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 400068
Website:	www.overcart.com

I had ordered Beyerdynamics DX 160 IE earphones from over cart.
They shipped a fake chinese product.
They maintained that the product is Genuine.

Later they inform that the Chinese headset was put in beyerdynamics DX 160 box by mistake.. Human error they claim. In the mean time they had jacked up the prices for the same by about 50% and asked if i want to buy the product by paying the difference.

Not very professionals as they claim to be.

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Aug 8, 2016

Complaint marked as Resolved

I just had a word with Mr. Aman, and he explained that it was human error from the vendor.and the vendor shipped the wrong product due to this error. A refund was already initiated by them. He also informed that the prices are given by the vendors and they not control the price. Overcart handled the matter very professionally. Thanks

OverCart customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

OverCart Customer Care's response Hey Sachin, we truly appreciate your kind words. Trust, we never wanted you to face such issues and please be assured that we will introduce double measures just to make sure that nothing slips from our stringent check. Once again, we thank you for your patience and trust you hold with us.