[Resolved] OYO — about my refund policy

[Resolved] OYO — about my refund policy

M manishsain from Delhi, Delhi

In 7th of july 10.30am i booked a hotel for 7th july 12.00pm to 8th july through oyo and pay hotel room bill through oyo app. But hotel management said that they dnt accept online payment, then oyo shifted me in other hotel then same issue i found there then i call oyo coustmer care and request him to plz cancel my boking and refund my money, agent said i submited your request 7 to 14 working days your refund is done, but after 5 to 5 days letter i called oyo then he said i dnt refund your money becuz hotel accept online payment... Its openly fraud i have mails and recordings,, plz help Was this information helpful? No (0) Yes (0)
Aug 15, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Jul 12, 2019 Updated by manishsain my oyo booking id is IQPF6574 Verified Support Jul 13, 2019 OYO Rooms Customer Care's response Hi, thank you for the details. We will update you soon. ~Dk Verified Support Jul 15, 2019 OYO Rooms Customer Care's response As checked, our team connected with you and hope we were able to help you. We apologize again for the unease and hope to serve you in the future. Regards Team OYO
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