[Resolved] OYO — Booking Canceled By Hotel and Not refunded

rajatverma57

Dec 1, 2021

Website:

www.oyo.com

My booking was canceled by the hotel right before check-in time on Nov 13, I had a call with customer care they told me it's not possible to do an immediate refund but I can reach out again after the expected checkout time is over, So I reached out to them on 15 Nov but they failed to create a ticket for the refund then I reached out again on 17 Nov.
Post that I tried to reach them again on the status of the refund and I was told they cannot do the refund as I did not contact them within 48 hours of checkout time. Even after telling them that I did contact them multiple times and I have screenshots of conversations.
They force disconnected the chat.

+4 photos

Was this information helpful?

No (0)

Yes (0)

Jan 14, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

OYO Rooms Customer Care's response Hello Rajat,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 02, 2021

OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.

Team OYO