[Resolved]  OYO — booking cancellation/ no one available to take payment/ disturb us around 1 am and force us to leave the premises

Address:Udaipur, Rajasthan
Website:www.oyorooms.com

My self Navin Mishra, During my Visit to Udaipur, I have booked oyo home 40055, which is Shree heritage villa, At the time of check -in around 9 p.m, I asked for payment formalities to attender, he said let me check with our office and he confirmed my booking and allotted the room to us and also said that his boss is not available at the moment pay it later, after our dinner to nearby restaurant, I again ask attender to complete the payment formalities, he again told me that His sir is not available at the moment pay it in morning. I said ok, Around 1 am he (Boss) knocked our Door (Its horrible), ask us to leave the premises as he find another booking, and said we are un- authorized entry in his premises, and said no booking is done by you, it is cancelled, you have to leave, in month of December when its freezing, with my wife and 2 girl childs (one is of 1 year and another one is of 4 years) he start misbehaving with us, as we are not locals, we have to leave at night, OYO need to take action on such issue, all the way I also complained the same to OYO but no response from them, or they are not interested in complaints on call and through ping i raise my concern, will suggest avoid oyo home 40055 Shree heritage villa pathetic People.
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Feb 5, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2020
OYO Rooms Customer Care's response
Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details over direct message to help us serve you better.

Regards,
Team OYO
Verified Support
Jan 04, 2020
OYO Rooms Customer Care's response
Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy
Complaint comments 

Comments

I had booked a room with booking ID- NKES9503 from oyo app. But when I reached at hotel, there was no room available. Im very disappointed by the service. Kindly look up to the matter and refund the booking amount as early as possible.
I have booked a hotel on OYO but the are they are showing me a wrong location hotel like 2 hour away and now they are not giving me the money back. There app is showing wrong location. Now they have taken my money please help me out regarding this.

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