[Resolved]  OYO — Booking cancelled without notice

Address:Delhi OYO
Website:Oyo.com

I have booked an 2 rooms with OYO at SATYA LODGE on 10th Jan, Checkout on 11th Jan.

I have paid the amount using OYO app itself a total of 2498rs.

Later when I tried checking in, the hotel management is unable to find the booking. But upon further checking they found that my booking was cancelled and only 250 rs is refundable.

I haven't cancelled the booking, yet Oyo has cancelled the booking without prior notice and no confirmation of cancellation as well.

I have been trying to reach the customer care but none of them helps.

Now I made an additional booking and this booking costs me extra 300 per room because of the faulty cancellation from OYO.

PLEASE REFUND MY AMOUNT OF[protected]+600).
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Aug 13, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Jan 11, 2021
Updated by Venkatsai Kumar
Booking ID: BEFC3851
Verified Support
Jan 12, 2021
OYO Rooms Customer Care's response
Dear Guest,

We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO
Verified Support
Jan 13, 2021
OYO Rooms Customer Care's response
Hi Venkatsai, we believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance. ~Bella
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