[Resolved] OYO — Booking ID : WZ975521 :Cancelled By Oyo representative : Need refund of Rs421

vsingh18

Oct 23, 2022

Address:	oyorooms.com
Website:	oyorooms.com

Hi Team,
I have booked a hotel with Booking ID : WZ975521 using OYO app on 01 st Oct but hotel manger denied the check-in.
I called to the customer care and they cancelled the booking and said that I will get the refund back in next 7-14 days.
Today the date is 23rd Oct2022, I am raising the complain for the fraud as I have not got refund into my original mode and I am still waiting for it.
The Oyo wallet show an amount of Rs118 which is the promo amount given by Oyo while booking the service.I need a refind of Rs 421 which was deducted from bank
I have attached all the screenshot of the same.
Need urgent help on the same.

Regards,
Vikram

+4 photos

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Jan 17, 2023

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Oct 23, 2022

Updated by vsingh18 Please help on my refund as I have tried to call customer service many times but they are just disconnecting the call without any help.

Oct 27, 2022

Updated by vsingh18 Still i have neither received refund of Rs421 nor received any communication from oyo.
Please help by expediting this
Regards.
Vikram

Verified Support

Dec 16, 2022

OYO Rooms Customer Care's response Hi Vikram, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo