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OYO Rooms

[Resolved]  OYO — Booking not provided and paid amount not refunded

Website:www.oyorooms.com

I booked a hotel oyo and I was notified that the payment failed but later I got an email saying I have checked in the hotel and an invoice attached for my payment. As it showed the payment was canceled, I had to go to another walk in hotel. Oyo said payment was failed and I will get the refund. Now they have sent an email with the payment Receipt and booking id. Earlier they have not provided me booking id or any confirmation as a notification poped up that you payment failed and booking was not complete. Ihave attached the email Id with booking confirmation and booking Id in this email. Please check and help me out with this. I'm confused what's going on. My registered number is [protected] .
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Feb 22, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2021
OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you. ~Team OYO
Verified Support
Jan 04, 2022
OYO Rooms Customer Care's response Hi, as checked our team got in touch with you and has provided an amicable resolution to your concern. For any further assistance feel free to write to us. ~Team OYO
Verified Support
Jan 06, 2022
OYO Rooms Customer Care's response Hi, we wish to inform you that we have reinitiated the refund process so as to provide you with the best services. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~Team OYO
Verified Support
Jan 22, 2022
OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO
Complaint comments 
4 Comments

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Comments

Ok..waiting
Reply
Yes. I've received a call from oyo and then I received an email asking account details for refund. I entered the account details correctly and got the confirmation but upon checking the refund status now it shows "failed". Why you're making this process complex. Please refund my money. I've attached screenshot of refund status.

Reply
Today again I received an email saying account detail submitted was incorrect. What should I do now? I've already submitted account details multiple time. Please check the attached screenshot of the email.

Reply
I've still not got any refund. It's been 15 days tjey said that the refund has been processed . I feel completely cheated now. Why Oyo is not returning money if they said that my payment failed and has not given me the booking. Please someone look into this.
Reply
OYO Rooms Customer Care's response, Jan 22, 2022
Verified Support
We understand that the process is taking time. Our team is working on it. Please be assured that your issue will be resolved at the earliest.~Team OYO

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