[Resolved] OYO — Booking & Payment related

Kiruba2022

from MADURAI, Tamil Nadu

Feb 18, 2022

Website:

oyorooms.com

I tried booking a room via chrome and I was paid a payment via GPAY and it's showing successfully completed. I checked with ICICI bank customer care and they confirmed the same as it's completed. I called multiple times but the OYO service desk kept on saying the payment was unprocessed.

Booking ID : SY6N6409

I am ready to share the GPAY transaction ID and screenshot if they need but OYO did not agree to it and did not even help me to find out the issue. I called more than 8 times for the same issue but no help/actions on the issue. it is so annoying to call them and explain the stuff again and again.

I called more than 8 times the OYO service desk and I chatted with many people but no response from them. Highly disappointed with their service.

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Mar 26, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO

Verified Support

Feb 19, 2022

OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia