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[Resolved] OYO — Cheated money and not refunding
Please refund back my money. Whenever I call in your helpline number within a minute it gets disconnected. I never thought that I'll be facing this issue with the so call brand OYO.
I booked a room in Hotel Knight inn for 28th - 29th July but that property got blocked by oyo for some reason
And you couldn't find any other suitable hotel for me. So then agent Mayank committed me that Ill get back my refund if i stay there and the extra paid amount will get refunded back and since it was blocked but the condition was that I need to have a proper invoice bill. He also told me that even if I do fresh booking as was told by hotel manager because they're no more linked with oyo anymore, I'll be getting the refund so I paid them advance amount and again I confirmed this from your agent Atif Ali and before check-in I again contacted your team then agent Md Shebaz gave his words and as an assurity mailed me saying they'll refund back my money and after check out i contacted again an agent with the same name Sehbaz he again emailed me and committed that 100% I'll be getting the refund in 7-14 working days but later when I called oyo helpline just to know my refund status I get to know that youre not going to refund back my money and can't do anything about commitment. You didn't apologize for anything
PLEASE RESOLVE THE ISSUE
Booking ID- CH6O1203
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Sep 22, 2022Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Aug 01, 2022OYO Rooms Customer Care's response Hi Shelong, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
Aug 12, 2022OYO Rooms Customer Care's response Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO