[Resolved]  OYO — Complaint Regarding Cancellation

Address:

51/B JATINDRA MOHAN AVENUE KOLKATA

Dear Sir,

I am writing to inform you that I have booked Oyo Townhouse Oak Woodtel for the check-in on 31st December-1st January 2022 bearing booking ID: PJZ74874 through the Oyo application. Due to some unavoidable circumstances, I had called the customer helpline number to cancel the booking. I had been instructed by voice-over that I will be getting back by refund within 7-10 days. To confirm, it asks me to press 1. I booked the hotel just one hour before the cancellation. I had been charged the full booking amount as my cancellation charge. I request you to refund the amount as soon as possible.

The amount I paid for the hotel is Rs. 2522/-.I called the customer care helpline more than 100 times to reissue my booking several times but they kept on cutting my calls without listening. It is very difficult to reach out to the service department. Because the call never gets connected. But now while trying to cancel the booking it shows it's a non-refundable booking. I tried convincing this issue to customer care several times but they kept disconnecting. It becomes very difficult to reach out to the service desk with the same number they use for the reservation table.

I would request you to do the needful and refund my amount at the earliest.

I have never faced this harassment with any other booking application.

I have also attached a copy of the customer invoice for your kind perusal and reference.

Your earliest response shall be highly appreciated.