[Resolved] OYO — Complaint to be solved

Deep44

Jul 17, 2022

Website:

OYO

RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: GB3W0488
Check-in (dd-mm-yyyy): 05/06/2022
Check-out (dd-mm-yyyy): 07/06/2022
OYO ID: HYD468
Booking Creation Source: OYO
Booking Status: Checked Out
Property Name: OYO 6664 Ritesh Grand
Property Code: 6664
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on which it was requested: 06/06/2022
Payment Mode: Paytm
Amt. to be refunded: 3099.0
Total Payment made by the Guest:3099.0
Reason for refund: Low Tariff
Dispute Id: 859737
Was the validation done from the PM/Stock (Yes/No):
Refund Policy: as per OYO policy
Refund Mode: NEFT
Dispute Adjusted (Yes/No):
Approved by Designation: TL
Approved by Name: Maria

The page speaks for itself amount not refunded by OYO They took double payment for the stay.
The Oyo did not allow my elderly mother to continue stay .
And I have done nearly 40calls to them.
They keep you on wait from minimum 10 mins to 1 hr after which I got this page.
Nearly a month no refund done.

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Aug 1, 2022

Complaint marked as Resolved

This Complaint has been solved duely. The Refund due since June 7 has been recieved. The Oyo Team e-mailed and tried to call few times for further clarification. The pending amount is credited to the account. This is the only no. to reach other than the app support. 9313931393 A huge thanks to https://www.consumercomplaints.in Justice prevails because of you. 🙏 I hope the OYO Team realizes and focus their energy on customer service than this. and Thanks to OYO .

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO

Verified Support

Jul 22, 2022

OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Team OYO

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Comments

Deep44

Aug 1, 2022

This Complaint has been solved duely by OYO.
The Refund has been recieved.
A huge thanks to https://www.consumercomplaints.in Justice prevails because of you. 🙏

I hope the OYO Team realizes and focus their energy on customer service than this.

and Thanks to OYO too.