[Resolved] OYO — Delaying Refund

anonymous2323

Sep 12, 2022

Website:

www.oyorooms.com

Booked a room by paying Rs 2053 through Oyo website and when reached hotel, they denied check in saying, they don't accept online booking through Oyo. Contacted Oyo more than thousand times asking for full amount refund and they haven't initiated refund. When calling their customer care number, Oyo will ask customer to hold the call for some minutes and they will not respond for hours, after that they will say your call is transferring to service department, No use waiting as no one will talk to you even after waiting for 2 or 3 hours and call will get disconnected automatically. Oyo is making huge amount of money through not giving back money to customers who got denied of the service for which they have paid money for. Oyo is the worst service in India, never trust oyo. They cheat people and makes money.

BOOKING ID : iyb26149

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Oct 26, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our notice. This is totally not the experience we represent and hope from our hotel partners. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~Team Oyo