[Resolved] OYO — denied by hotel to check-in

Neha Mandwal

from Lucknow, Uttar Pradesh

Address:

201014

I booked 2 room in rishikesh at Yaduvanshi shiva hotel via oyo app and done with my pre payment for that particular hotel before 3days to check in but as a reached i was asked to pay double amount and denied by the owner to check in. He was abusing on phone call and was not answering my phone call. He was very arrogant as he don't have amy etiquettes how to treat girls on phone.
My experience was very bad cause i didn't find any other hotel at that location and oyo didn't shift me in any other hotel.
My booking id is YUQZ0816

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Jul 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO