| Address: | oyo | | Website: | www.oyorooms.com |
Dear Sir,
This complaint is regarding hotel booking through oyo app for Booking ID: JLZC8750 on the property name: OYO Flagship Le Pondy Paradise
i had paid inr 926 for my hotel booking on 17/09/2023. but i was denied check-in by the hotel siting the reason that amount pais is very less and they asked for additional money . i contacted OYO team and raised the complaint on same day.
The OYO team had given an assurance that within 48 to 72 hours if they couldn't validate the issue they would provide the re-fund . But after 5 days now they are saying as per the investigation by the ground team I had already checked in and checked out the property. I had to undergo mental harassment for the past 5 days to resolve the issue. After 5 days the OYO team had a false claim that I had stayed in the property and could not process a refund .
In that case i asked oyo team to provide all the proof which i gave during check in
1. Address proof which i submitted during check in
2.copy of the register which i had signed during check in
They have a false claim that i stayed in hotel and rejecting my refund
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