[Resolved] OYO — Denied check-in by the hotel and Oyo did not supported

Kumar Aprit

from Hazaribagh, Jharkhand

Sep 15, 2022

Address:

Hotel Hilon Kolkata

I booked a room in Kolkata for one day stay online through call support on 13th September.
But at hotel reception they denied my check-in stating that they no more recieve bookings through oyo.
I called the customer support at oyo but received no help yet.

The need help tab from the app shows to call customer support and the customer support suggest to use need help from app to avoid long waiting period on call.

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Oct 16, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2022

OYO Rooms Customer Care's response Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest.

Team OYO