[Resolved]  OYO — Denied to provide a room and refund also.

I booked OYO hotel with oyo executive on 1st April, 2023 at 1 Am.
The hotel name is Collection O DSP located in mahape.
When I reached in hotel by 3 Am, hotel manager denied to provide me room by stating that oyo has charged very less amount for room.
I called oyo executive in front of manager. But no positive response received from executive.
In the morning, I spoken with another executive for the tarriff issue.
That executive made a conference call with hotel partner. It was surprising to know that, hotel partner was claiming that, i had a stayed over a night in the room and he has our id cards too.
When i asked for my partner name, hotel partner disconnected the calls.

Then oyo executive file my complaint against ticket ID [protected].

But after some time, i received a email confirmation from oyo that, whatever claimed made by me, is found invalid and oyo cannot refund the money.

I haven't gotten served by Oyo and oyo is now refusing to provide me refund.
Afterwards, I came to know that, there are so many customers are facing same issue.

This is actually a scam driving by OYO inhand with fraud hotel partners.

I need my refund and justice too.
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May 4, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2023
OYO Rooms Customer Care's response
Dear Amit,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will connect with you at the earliest.

Regards,
Team OYO
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