[Resolved]  OYO — didn't refund the promised money

Latest complain id[protected]

Reason : oyo shifted us to other hotel on the time of check - in and manager asked for extra amount for which we paid in cash. Oyo team (Monika) promised to refund the amount and asked to pay the cash to the manager to check in.

Refund amount: rs 600

Whats really happening :

It has been almost 2 months, i have been only getting

"please wait 7 to 14 working days you will receive your amount - 600 your refund in processing for further assistance call us [protected]. And your complain id is[protected]".

In last two month, i have met below people who have been assigned to this ticket.
1. Monika
2. Karan
3. Jatinkapoor
4. Supriya
5. Jasvinder
6. Parth

But none of them actually took an effort to initiate the refund.
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Apr 9, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2020
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Dia
Verified Support
Mar 02, 2020
OYO Rooms Customer Care's response
We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance.

Thanks & Regards
TEAM OYO
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