[Resolved] OYO — due to unreasonable charge (booking id: oetv1203)

Arjun1351

from Abiramam, Tamil Nadu

Address:	OYO 17072 Meridian Regency, A L Jacob Rd, Shenoys, Ernakulam, Kerala 682035, Ernakulam, Kerala, 682035
Website:	www.oyorooms.com/40280-oyo-rooms-oyo-17072-meridian-regency-kochi

I have booked a oyo homes on 19th april 2019 in kochi for (19th - 20th april 2019). Then i got a call from oyo home manager, saying due to some maintenance oyo homes is closed and make your alternate arrangements and they cut the call. I tried to call oyo customer care, i dint get any proper response. And also then they have charged rs.3000 for cancellation. I dont no why they have charged. As we haven't canceled the bookings. And i have registered complient in oyo customercare for many times (Nearly 100 times) they will never have proper solution for thus problem. Kindly mark a case against oyo and the manager of oyo homes because of depression they have caused to me.

Regards,
Gyan ranjan nayak
Aŕjun d
Contact no: [protected], [protected]

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Sep 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

OYO Rooms Customer Care's response Hi Guest,

We understand your concern and truly grieve the experience that you must have gone through. We have already raised your concern with our dedicated team who is on your case as of now. Please allow us some time so that we can dedicatedly look into your concern and provide an appropriate resolution at the earliest.

Regards,
Team OYO

Verified Support

Aug 17, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Joy