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[Resolved]  OYO — Failed refund against canceled booking

Website:www.oyorooms.com

It's regarding a booking with I'd FGGE4430 that I made through OYO app for 14th to 16th Nov 2022. I got a call from the hotel on 14th around 8.45 pm. Hotel representative told me that they don't accept payment through oyo. He asked me to cancel this booking on oyo and pay in cash in the hotel. As per the oyo policy, cancelation before 9am wouldn't charge any fee and customer is entitled for the full refund. I had no time to call the customer care, so I had to cancel the booking before 9am without wasting time. Therefore I canceled it and got the refund initiated and approved. Later to my surprise refund status was showing as failed. I have been calling the customer care since last 5 days. They put me on hold saying it will be taken care by the service department. But no one responds thereafter. I even wrote emails to [protected]@oyorooms.com, [protected]@oyorooms.com and guestsupport.[protected]@oyorooms.com

Somehow there is no response. Please find below my details
Booking I'd FGGE4430
Name Ashish Kumar
Contact no [protected]
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Nov 23, 2022
Complaint marked as Resolved 
I got the refund. But it will be my first and last booking through oyo. After booking on oyo, hotel would call you to cancel the booking and pay in cash. Later, you get the refund status failed against your canceled booking which is with in the oyo refund policy. Thereafter, customer care representative instead of supporting, makes a false booking on your name. The biggest scam is the customer care. They always give false assurance and disconnect the phone. This is how they play with their customer's time and unnecessary efforts.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO
Reply
Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO
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