[Resolved]  OYO — Forced shifting to another hotel; denial of check-in; extra charges at hotel;

I've booked a hotel at oyo for june 22, 2022 and june 23, 2022 two days prior. At the day of check-in i was informed that my booking was changed to another hotel(without my consent and permission). I can't do anything about that also i was in hurry so, i went for the hotel which I've shifted by oyo. There they denied my check-in saying to cancel and directly book a room. Then I've contacted customer support and spoke to the person for nearly an hour and gave me a choice of 3 low standard hotel for the price I've paid and i chose one property and went there to check-in, there they demanded extra 200rs as i was in hurry for an appointment i did paid 200 extra other than the payment I've done while booking a higher standard hotel.
My choice of booking: oyo silverkey 77698 kings court near rela balaji hospital
The hotel they shifted me to without my concern: oyo flagship 1246 raaj residency
Hotel finally i got and asked 200rs extra for checking in: oyo 78431 flagship belle vagues - chrompet.

All these hotels has minimum distance of 1km between them, i had to walk to each hotel to get diverted. Pathetic service.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2022
OYO Rooms Customer Care's response
Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information